You should call customer service as soon as you find out about the issue with your card. The phone number Direct Express Customer Service is listed on the back of your card. You can also call 888-741-1115 to reach customer service. For the Hearing-impaired, call 1-866-569-0447.
Why isn’t my SSI pending on my Direct Express card?
Payments issued by direct deposit on your Direct Express card will usually arrive as scheduled. However, if you don’t see any SSI pending deposits on your card, the paying agency might have also canceled or rolled back the deposit. In this case, deposits will not be posted to the account.
What time does SSI hit Direct Express card?
Direct Express Payment Deposit Date and Time Generally, you should expect the payment to post at Midnight on your payment date. For example, if your payment date is the 1st of the month, you should expect the deposit at midnight on the 31st.
What to do if your direct express card has not arrived?
If you have waited for more than 10 business and your card has still not arrived, we suggest you call the Direct Express Customer Support Phone Number to find out what the issue is. For Customer Service Outside the U.S. call: 1.765.778.6290 (Collect) Direct Express customer service gets a huge call volume.
Is the direct express card used for federal benefits?
It is used as an electronic payment option for Federal Benefits. NOTE: If you would like to write a review and rate your experience with Direct Express Customer Service, see the review and ratings form immediately below the end of this article.
How long does it take to get a direct express card tracking number?
New Direct Express Debit Card Tracking If you are waiting to receive a new Direct Express card in the mail for your Social Security or other federal benefits payment, it usually takes 10 business days for your card to arrive. Direct Express does NOT provide a tracking number for new cards that are mailed.
Do you have to have bank account to use direct express?
No problem! Anyone receiving a federal benefit payment can enroll, even if you don’t have a bank account. Call us today at 1-800-333-1795 and sign up to receive your payments on the Direct Express® card.
