By phone. The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.
What happens if you don’t claim a week of unemployment Massachusetts?
You must request weekly benefits every week that you are unemployed. No payment will be issued for any week that you fail to certify your eligibility for Unemployment Insurance (UI).
What disqualifies you from unemployment in Massachusetts?
Aren’t able, available, or actively seeking work. Refuse, quit, or are fired from a job. Receive other income. Attend school or training full-time without Department of Unemployment Assistance (DUA) approval.
How do I request a call back from unemployment in MA?
Phone
- Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800.
- TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338.
Can you email mass unemployment?
For assistance, please email [email protected]
Where can I file for unemployment in Massachusetts?
You may file your claim for unemployment benefits in Massachusetts by phone or online. You can find contact information and online filing information at the website of the Massachusetts Department of Unemployment Assistance.
How long do you get unemployment in Massachusetts?
You may receive benefits for a maximum of 30 weeks. (In times of very high unemployment, federal and state programs may make additional weeks of benefits available.) You may file your claim for unemployment benefits in Massachusetts by phone or online.
Can you look for a job out of state while on unemployment?
While you need to be actively looking for work while you’re receiving unemployment benefits, your job-search options aren’t limited to applying for positions at companies doing business in the state that’s paying your benefits. Yes, you can look for a job out of state and still receive unemployment benefits.
How to appeal a denial of unemployment benefits in Massachusetts?
How to Appeal a Denial of Unemployment Benefits in Massachusetts If your unemployment claim is denied, you have ten days to file appeal the decision to the Department of Unemployment Assistance. The Hearings Department will assign your case to a Review Examiner, who will hold a hearing and issue a decision.
