You can also speak to a live agent anytime by calling JPay customer service at 1 (800) 574-JPAY.
How do I fix my JPay account?
To Recover Your JPay Password
- Go to the Homepage of JPay.
- Find the Login button and click on the Login button.
- You will see the login page; now click on the “Forgot your password.”
- After that, you will be redirected to recover form.
- Now you have to provide your email address, make sure it’s correct.
What happened to JPay?
Completes Transaction to Acquire JPay Inc. DALLAS, July 31, 2015 — Securus Technologies announced today that it has signed a definitive Stock Purchase Agreement to acquire JPay Inc.
Why is JPay not working?
The reasons why JPay cannot be loaded cannot be more different. In most cases it is due to your own internet connection. It is quite possible that your device is in a WiFi network, but it still does not work, so you should try to access a website on the Internet using your browser.
Can I get a refund from JPay?
All Service Fees are non-refundable. Service Fees may vary by state and the Facility in which the incarcerated individual resides and are available in the “Availability and Pricing” section of our website at
Why am I locked out of my JPay account?
The most common reason an account may be blocked is if a chargeback was filed for either a Bank Card transaction, money order payment, or personal check which was sent to JPay for processing, and it’s later determined that the customer responsible for the transaction filed a chargeback with their issuing bank, or …
Can inmates email back on JPay?
Can an inmate write me back? Yes, except for inmates incarcerated in the state of Texas. How do I know if I received an Email from an inmate? You will get a notification on your JPay.com account that you have received Emails.
Can inmates send pictures on JPay?
Functionality you can use In many locations, you can attach a photo to an email, or even record a 30-second VideoGram to send along with your letter. The email interface for the incarcerated individual is as familiar as the email program you use at home, and just as easy to use.
Can JPay blocked you?
What can you do with a JPay account?
JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. JPay makes it easier to find an inmate, send money and email to any Department of Corrections or County Jail. JPay | Your Home For Corrections Services
How to set up a JPay account in Virginia?
JPAY Account Set-up INSTRUCTIONS ON SETTING UP JPAY ACCOUNT BELOW: 1) Visit JPay’s public website at: 2) Select the State by clicking in the box, scroll down until you see Virginia, select it. 3) Enter the offender’s DOC number in the box below the State that you have selected.
What happens if I Change my user ID on JPay?
Once you have changed your user ID, you can log in to your account and continue using Jpay services. You can send money, buy phone time, or make VideoGram. If you run into any challenges when trying to recover your user ID, you should contact the support team and ask for help.
Can you send money to an inmate through JPay?
Jpay is one of the most successful service providers in the United States. It makes easy for family members and friends of inmates to send them money. They may also talk to them face to face or communicate with them via email. It is one of the easiest ways for inmates to communicate with their loved ones.
